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Service Desk - hybrid (2-3 days onsite each week)
Location : Winchester or Vienna, VA or Pensacola, FL
Shifts
Tues - Sat, 3 : 00 pm - 11 : 30 pm
Tues - Sat, 7 : 00 am - 3 : 30 pm
Sun - Thu 5 : 00 pm - 1 : 30 am
Pay Rate : Open to Both C2C and W2 options
Position Type : Multiyear Contract
Summary
The Service Desk is a fast-paced environment that operates 24 / 7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary.
Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment.
Our mission is to extend the organization's superior member-centric service commitment to employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve members around the globe.
We seek innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal.
We are looking for someone who can pivot when needed, multitask, and work in various systems / applications to help promote customer satisfaction.
Responsibilities :
Qualifications
Full Time
$55k-68k (estimate)
05/09/2024
07/07/2024
altaits.com
Rockville, MD
200 - 500
The job skills required for Service Desk - 13526 include Troubleshooting, Customer Service, Technical Support, Service Desk, Written Communication, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk - 13526. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk - 13526. Select any job title you are interested in and start to search job requirements.
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